Question 1

What is Vialux?

Accepted Answer

Vialux is a premium supplier of Bacteriostatic Water, manufactured in the United States in an FDA-regulated facility.

Question 2

Does Vialux sell medications?

Accepted Answer

No. Vialux does not sell medications or provide medical advice. We supply Bacteriostatic Water only.

Question 3

Do you offer subscriptions or recurring orders?

Accepted Answer

Yes. Bacteriostatic Water is available as a Subscribe & Save option (auto-delivered on a recurring schedule, pause or cancel anytime).

Question 4

What is Bacteriostatic Water?

Accepted Answer

Bacteriostatic Water is a sterile, non-pyrogenic preparation of water containing 0.9% benzyl alcohol as a preservative. It is commonly used as a diluent for substances requiring reconstitution or dilution prior to administration.

Question 5

What does “bacteriostatic” mean?

Accepted Answer

“Bacteriostatic” refers to the inclusion of benzyl alcohol, which helps inhibit the growth of bacteria within the vial after initial puncture.

Question 6

What size vial does Vialux offer?

Accepted Answer

A 30 mL multi-dose vial.

Question 7

What preservative is used?

Accepted Answer

0.9% benzyl alcohol (9 mg/mL), which helps maintain sterility during multiple uses.

Question 8

What is the pH of the solution?

Accepted Answer

Approximately 5.7 (range 4.5–7.0).

Question 9

Is the product sterile?

Accepted Answer

Yes. The solution is sterile and non-pyrogenic.

Question 10

What is the vial made from?

Accepted Answer

A specially formulated polyolefin copolymer (ethylene/propylene), tested according to USP biological standards for plastic containers.

Question 11

Is this product made in the USA?

Accepted Answer

Yes. Manufactured in the United States.

Question 12

Is it manufactured in an FDA-approved facility?

Accepted Answer

Yes. The product is manufactured in an FDA-approved facility operating in compliance with FDA standards.

Question 13

Is Vialux FDA registered?

Accepted Answer

Vialux products are manufactured in facilities that comply with FDA standards. Vialux does not make medical claims or sell prescription medications.

Question 14

What is Bacteriostatic Water used for?

Accepted Answer

Bacteriostatic Water is designed solely for parenteral use following the addition of substances that require dilution or dissolution prior to administration. Always follow guidance from a licensed healthcare professional.

Question 15

Is this product intended for direct injection?

Accepted Answer

No. Bacteriostatic Water is generally used as a diluent or reconstitution solution and should only be used appropriately under professional guidance.

Question 16

Does the vial require refrigeration?

Accepted Answer

Follow storage instructions listed on the product packaging. Avoid excessive heat, freezing temperatures, or direct sunlight.

Question 17

Is the vial reusable?

Accepted Answer

The vial is designed as a multi-dose container. Proper sterile handling practices should always be followed.

Question 18

How quickly do orders ship?

Accepted Answer

Most orders ship within 1–2 business days.

Question 19

Do you offer discreet packaging?

Accepted Answer

Yes. All Vialux orders are shipped in discreet packaging designed to protect privacy.

Question 20

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only.

Question 21

What is your return policy?

Accepted Answer

Unused and unopened products may be eligible for return within the return window listed in our Return Policy.

Question 22

Does Vialux provide medical advice?

Accepted Answer

No. Vialux does not provide medical advice, diagnoses, or treatment recommendations. Always consult a licensed healthcare provider.

Question 23

Are your products intended to diagnose, treat, cure, or prevent disease?

Accepted Answer

No. Vialux products are not intended to diagnose, treat, cure, or prevent any disease.

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