Question 1

What is Vialux?

Accepted Answer

Vialux is a supplier of laboratory-grade Bacteriostatic Water, manufactured in the United States in an FDA-registered, cGMP-compliant facility. Products are sold for research and laboratory use only.

Question 2

Does Vialux sell medications?

Accepted Answer

No. Vialux does not sell medications or provide medical advice. We supply laboratory-grade Bacteriostatic Water for research and laboratory use only.

Question 3

What is Bacteriostatic Water?

Accepted Answer

Bacteriostatic Water is a sterile, non-pyrogenic preparation of water containing 0.9% benzyl alcohol as a preservative. In laboratory and research settings it is used as a diluent for reconstituting or diluting lyophilized compounds.

Question 4

What does “bacteriostatic” mean?

Accepted Answer

“Bacteriostatic” refers to the inclusion of benzyl alcohol, which helps inhibit the growth of bacteria within the vial after initial puncture.

Question 5

What size vial does Vialux offer?

Accepted Answer

A 30 mL multi-dose vial.

Question 6

What preservative is used?

Accepted Answer

0.9% benzyl alcohol (9 mg/mL), which helps maintain sterility during multiple uses.

Question 7

What is the pH of the solution?

Accepted Answer

Approximately 5.7 (range 4.5–7.0).

Question 8

Is the product sterile?

Accepted Answer

Yes. The solution is sterile and non-pyrogenic.

Question 9

What is the vial made from?

Accepted Answer

A specially formulated polyolefin copolymer (ethylene/propylene), tested according to USP biological standards for plastic containers.

Question 10

Is this product made in the USA?

Accepted Answer

Yes. Manufactured in the United States.

Question 11

Is it manufactured in an FDA-registered facility?

Accepted Answer

Yes. The product is manufactured in an FDA-registered, cGMP-compliant facility in the United States. The FDA registers and inspects drug establishments; it does not approve facilities.

Question 12

Is Vialux FDA registered?

Accepted Answer

Vialux products are manufactured in facilities that comply with FDA standards. Vialux does not make medical claims or sell prescription medications.

Question 13

What is Bacteriostatic Water used for?

Accepted Answer

It is used in laboratory and research settings as a diluent for reconstituting or diluting lyophilized compounds. The benzyl alcohol preservative inhibits bacterial growth in a multi-dose vial after initial puncture. For research and laboratory use only — not for human or veterinary use.

Question 14

Is a certificate of analysis available?

Accepted Answer

Yes. Every batch is assigned a lot number and tested for sterility, pH, and benzyl alcohol concentration. A certificate of analysis is available for each lot on request.

Question 15

Does the vial require refrigeration?

Accepted Answer

Follow storage instructions listed on the product packaging. Avoid excessive heat, freezing temperatures, or direct sunlight.

Question 16

Is the vial reusable?

Accepted Answer

The vial is designed as a multi-dose container. Proper sterile handling practices should always be followed.

Question 17

How quickly do orders ship?

Accepted Answer

Most orders ship within 1–2 business days.

Question 18

How are orders packaged?

Accepted Answer

Shipped in protective packaging with tamper-evident seal, with lot-traceable labeling inside.

Question 19

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only.

Question 20

What is your return policy?

Accepted Answer

Unused and unopened products may be eligible for return within the return window listed in our Return Policy.

Question 21

Does Vialux provide medical advice?

Accepted Answer

No. Vialux does not provide medical advice, diagnoses, or treatment recommendations. Our products are sold for research and laboratory use only.

Question 22

Are your products intended to diagnose, treat, cure, or prevent disease?

Accepted Answer

No. Vialux products are sold for research and laboratory use only. They are not drugs or medical devices, are not intended to diagnose, treat, cure, or prevent any disease, and are not for human or veterinary administration.

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